San Jose, CA
Owner: Justin Funamura
What’s your most popular menu item?
The 2Legit, a chicken and waffle combo.
What’s the biggest challenge of running a business?
We are often at three different locations at the same time, all during rush hour. Getting the right people to the right location and taking into consideration factors that we cannot control (mainly traffic!) is a continuous challenge. Staffing is an additional challenge. Finding the right amount of work/staff balance to keep everyone happy is always a challenge in a somewhat seasonal, unscheduled type of business. Some weeks are slow, some weeks are insanely busy. It can be hard to predict, and you always prefer a staff of highly motivated and flexible people.
In your opinion, how would going cash-free solve some of your business challenges?
Going cash-free would eliminate quite a few steps. Not having to distribute cash, count, collect and deposit cash is a plus. Eliminating the need for additional training and oversight also is a plus. Additionally, it would help keep things more efficient. Customers can pay faster, and from a sanitary standpoint, eliminating the touching of money is a bonus.